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National Dialup Outage
by Member Services on Thursday, 5th February 2009 at 11:38 AM ACST
Dialup users nationally may experience connection issues. Our networking engineers have attended to the fault and remedial work is mostly completed but still in progress. We thank you for your patience.
Email outage
by Member Services on Thursday, 28th August 2008 at 12:00 PM ACST
Hande Communications is experiencing an issue with our email servers and this has caused an email outage.
Our engineers are working to resolve this as soon as possible. No ETR is available at this time.
Planned Outage - 13th November 2007 all ADSL services
by Member Services on Tuesday, 6th November 2007 at 2:14 PM ACST
All DSL customers are advised that due to infrastructure upgrades, connectivity may be unavailable for up to an hour within the upgrade window.
Date: 13 November 2007 (midnight to 4am)
Time:
Start 00:00hrs
End: 04:00hrs
Updates, if any, will be posted here.
Planned outage - All services
by Nathaniel on Friday, 14th September 2007 at 3:59 PM ACST
Type of Outage PlannedOutage
Start Date and Time: 18/09/2007 00:00 am
End Date and Time: 18/09/2007 00.30 am
Event Status: Scheduled
Event Details: The Wollongong core router is being upgraded. This should take approximately 5 minutes to upgrade per service.
Pops Affected: n/a
Product Affected: Dialup, Business DSL, Residential DSL, Members Portal, OzMan, Wollongong Hosted Servers
Planned outage - ADSL Services
by Nathaniel on Wednesday, 5th September 2007 at 9:35 AM ACST
Type of Outage PlannedOutage
Start Date and Time: 06/09/2007 5.00am
End Date and Time: 06/09/2007 6.00am
Event Status: Scheduled
Event Details: A number of subscriber sessions which are passed through the respective core will be reset as the L2TP tunnels are automatically failed over and routing protocols converge. The outage is expected to take approximately 10min per tunnel.
Pops Affected: n/a
Product Affected: Business DSL, Residential DSL
Planned outage - ADSL Services in SA & NT
by Nathaniel on Wednesday, 29th August 2007 at 9:42 AM ACST
Type of Outage PlannedOutage
Start Date and Time: 29-Aug-2007.....01:30:00
End Date and Time: 29-Aug-2007..... 03:30:00
Event Status: Scheduled
Event Details: SA & NT ADSL outagesDue to planned Carrier Software Upgrades, some customers in the areas of ANGLE VALE, BERRI, BERRIMAH, BERRY SPRINGS, CLEVE, CUMMINS, COWLEY, CASUARINA, DARWIN, ELIZABETH, HOWARD SPRINGS, JABIRU, KINGSTON SE, KATHERINE, LANGHORNE CREEK, LOXTON NORTH, MORGAN, MOUNT GAMBIER, MURRAY BRIDGE, NHULUNBUY, NORWOOD, NIGHTCLIFF, PALMERSTON, PORT PIRIE, PINNAROO, PORT AUGUSTA, PORT ADELAIDE, ROXBY DOWNS, REYNELLA, STREAKY BAY, ST MARYS, ST PETERS, UNLEY, WHYALLA and WALLAROO (SA) may be disrupted for up to 10 minute outage within the Outage Window: 01:30 EST to 03:30 EST commencing 29/08/2007
Pops Affected: n/a
Product Affected: Dialup, Business DSL, Residential DSL